As an HR Specialist at the City of Joplin I'm responsible for Payroll and Benefits. The City of Joplin employees provide local services for a residential population of 50K with a daily commuter population of 250K. When I first started with the City, I did not have much experience with pension plans and struggled with the details of LAGERS. I contacted LAGERS and spoke to Penny who agreed to come to the City and make a presentation. I was amazed how easily she explained every aspect of our pension plan. She provided me with LAGERS literature, directed me to specific educational materials on the web site, and answered my million questions I had. She has since then always been extremely helpful each and every time I have called or emailed with questions (which is often).